depersonalize
🇺🇸
/diːˈpɜːrsənəlaɪz/
🇬🇧
/diːˈpɜːsənəlaɪz/
to remove personal elements or characteristics from something
The new policy aims to depersonalize the customer service experience by using automated systems.
新政策旨在通过使用自动化系统来去个性化客户服务体验。