ombudsman
🇺🇸
/ˈɑːmbʌdzmən/
🇬🇧
/ˈɒmbʊdzmən/
A person who helps solve problems between the public and organizations like the government or businesses.
The tenants complained to the ombudsman about the poor maintenance of their apartments.
租户向监察员投诉他们公寓的维护状况不佳。