depersonalize
🇺🇸
/diːˈpɜːrsənəlaɪz/
🇬🇧
/diːˈpɜːsənəlaɪz/
to remove personal elements or characteristics from something
The new policy aims to depersonalize the customer service experience by using automated systems.
新政策旨在透過使用自動化系統來去個性化客戶服務體驗。